- not aware of the existence of your company / your offer / your availability
- not aware of where and how can they access you for enquiry / request / complaint
- not engaged by your effort compared to your competitors
- not paying attention to your outbound communication / efforts
- not getting a complete solution / service from - you (includes your network)
- not finding from you / your network what they expect when they "come to market"
- covers only a small portion of your total target audience
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